FAQ


Why choose soy?

Soy candles are made from an environmentally friendly and renewable source.  It's water soluable, any spillages are easily cleaned up.  You can also reuse your jars as they are easily cleaned in warm soap water.  Lastly, if you keep your wicks trimmed, they will burn much longer than normal paraffin candles.

Are your soy candles completely natural? 

Our white candles are made from all Soy based products and we use wicks made out of all natural fibres and completely lead free.  

Fragrances used in all our products are mostly synthetic, as are most candle fragrances, and can be classed as vegan friendly.  They contain no petrochemicals, phthalates or parabens and are completely non toxic.  None of the fragrances are tested on animals.

What about payments?

Products purchased via Facebook or website must be paid in full before order is completed.

Any orders not finalised by required timeframe will be returned back to available stock. In some cases a fee maybe charged for non collections.

Shipping of orders

Postage is available Australia Wide. 

Any orders that won't fit in a 500g, 3kg or 5kg satchel will need to be manually quoted and may incur extra postage costs. 

If you require insurance on your order, please let us know. Insurance will not be paid by us.

Please allow at least a 7 to 10 day turn around for completion of your order. Full payment must be made prior to despatching any orders. 

Returns & Refunds

Due to the nature of our products, returns and/or refunds will not be accepted due to change of mind. As clearly stated on our candle care page, if care is not given to your candles we will not replace, if the fault is our end of course we will replace. All returns are to be sent within 7 days of receiving the items. Body products and bath bombs are not returnable.

Can I pick up my order?

Of course you can, just select local pick up on check out. All local pick ups are collected from our store at Shop 2, 65 Boundary Road, Dubbo. Unfortunately we are unable to deliver in and around the Dubbo area.